Returns
IN-STORE RETURN POLICY
Shoes and clothing may be returned for store credit within 10 business days of purchase with a sales receipt. All item(s) returned must be unworn with price tags intact. Returns must be made at the original store of purchase. Handbags, sunglasses, jewelry, accessories, special orders, trunk show items, vintage and sale items are FINAL SALE and cannot be refunded, exchanged or returned for a store credit. No exceptions.
ONLINE RETURN POLICY
We want you to LOVE your purchase! Should you need to return for store credit or exchange, please mail back your item(s) postmarked within 7 days delivery. Tags must be attached and the item(s) unworn to receive any credit. All jewelry, handbags, sunglasses, wallets, swimwear, hats, giftables, housewares and lingerie are final sale.
After the 7-day period, your item(s) become final sale. All exchanges are final sale, unless the item(s) being exchanged is due to a damage, or an issue on our end. Item(s) must be in NEW condition with original tags attached or shoe box, cannot be worn, washed, or altered. The return total will be credited back as a STORE CREDIT ONLY. Monkee’s of Augusta reserves the right to refuse a refund or exchange based on the condition of the item(s) being returned.
Monkee's of Augusta is not responsible for lost or stolen packages.
As a small business, we cannot accommodate every return but we will be reasonable. Please contact us directly with any questions or concerns.
TO MAKE A RETURN
If you need to return an item, simply login to your account at account.monkeesaugusta.com, view the order under the Orders tab and click the Return Request button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Customers are responsible for the cost of shipping on all returns. Monkee’s of Augusta is not responsible for packages lost or stolen in transit.
All Monkee’s boutiques are independently owned and operated, so we can only accept returns on purchases from this store location. As a small business, we cannot accommodate every return, but we will be reasonable. Please contact us directly with any questions or concerns.
Shipping
We offer standard ground shipping within the U.S. for a flat rate fee of $8.00, unless otherwise indicated. Orders over $250 qualify for complimentary standard ground shipping. When your order ships, you will receive an email including tracking information so you can keep an eye out for your package. Delivery times and dates will vary based on your location. We are not responsible for unforeseen delays due to holidays and weather.
Expedited Shipping
We offer expedited two day shipping within the U.S for a flat rate fee of $15. Please select expedited shipping at checkout.
No Overnight Shipping is offered at this time.
Not all of our inventory is sold online due to vendor restrictions. If you cannot add to cart, PLEASE EMAIL us, and we will be happy to work with you on filling your order.